Terms & Conditions
Who we are and what we do...
Laughing Yaffle Crafts is a small online company specialising in hand-dyed sock yarns and sock-knitting accessories. If you have any questions or comments please contact fill in the form on the 'Contact Us' page - it should really say 'Contact Alison' but there you go!
We don’t have a bricks and mortar shop – all our business takes place online. Please only use the address in the unlikely event of a return.
Buying From Us
We aim to make your shopping experience here a fun and easy one! Simply add your purchases to the basket, and follow the on-screen instructions. All cards are processed via the very secure Sage Pay or Paypal systems, whichever you choose. We never see the card details, and the system is compliant with all the latest security requirements. Once you place the order you'll receive an email to acknowledge this, and we will post the package within 2-3 business days.
Postage and packing
Packages are charged according to value of package as follows.
All packages are sent by Royal Mail or Parcelforce.
New prices as of 1st April 2013:
UK ("zone 1")
Between £1 and £70, p&p = £3.20
Between £70 and £99, p&p = £6.80
Over £100 value of purchase – p&p is free
Countries outside the UK:
Please note: you are responsible for paying any import taxes due in your country; we cannot be held liable for these. Please check your country's regulations before ordering from us.
Europe (Zone 2)
Parcels sent by airmail or surface mail, through Royal Mail.
Between £1 and £50 value of purchase, p&p = £3.60
Between £50 and £70 value of purchase, p&p = £5.00
Between £70 and £100 value of purchase, p&p = £6.50
Over £100 - £7.90
Rest of the World: ("zone 3")
USA, Canada, Australia, New Zealand, Hong Kong, China, India
Parcels sent by air or surface mail through Royal Mail.
Up to £10 purchase value, p&p = £4.20
Between £10 and £50 value of purchase, p&p = £8
Between £50 and £80 value of purchase, p&p = £10
Between £50 and £100 value of purchase, p&p = £12.60
Over £100 - please contact us to arrange shipping.
We use DHL for larger orders so we'll have to get a quote for you, and this won't include customs charges - you have to check if you'll need to pay these ontop of carriage when the parcel arrives at your destination - just so you are aware!
Order Processing Time
Most of our products you see on the website are in stock at the time. However, from time to time, the yarn may be out of stock and we may have to dye sufficient to fulfil your order; or the accessories may be out of stock and we need to order more. If this happens, we will inform you and you have the right to cancel. Otherwise, we aim to process your order within 48 hours, although at peak times your order may take longer. Our orders are sent using Royal Mail (in the UK and Europe) and can take up to 10 days to arrive. If you haven’t heard from us in this time, please don’t hesitate to contact us using the email address above.
Laughing Yaffle Crafts won’t share your information with third parties. We only use your details for delivery purposes. If you wish to sign up to our newsletter, please do so – you are able to unsubscribe at any time.
A note about hand-dyed yarns
All our yarn is dyed by hand, usually three skeins at a time, by Alison. The nature of hand-dyeing means that there will be variations in the dye distribution throughout the skein, such as spotting, blending and patches of colour, and this is an intentional part of the design of hand-dyed, multi-coloured yarns. However, I’m only human, and if you find a great part of the yarn hasn’t dyed properly and is the colour of un-dyed, white yarn, and this was not specified in the colour description, please contact us to arrange a replacement. I’d be mortified if a skein had slipped through the net and you were unhappy with it!
New to sock knitting?
Our hand-dyed yarns will be sent to you in a skein. You will have to unravel your skein into a ball in order to knit with it without getting into a tangle! If you want to have your skein wound for you, go to our 'Get Your Skeins Wound' section.
Washing your finished garment and colour-fastness
This is especially true of the very dark or intense colours, where the dye can run despite our very best efforts. Also - dye residue can transfer to your fingers sometimes!! This can be a problem with yarns dyed with a large percentage of turquoise or black. Be assured that the dye is NON-toxic, and will not harm you! Residue can be removed by washing your hands.
A word or two about pooling and Flashing
It is impossible for us to predict how your socks will turn out. Everyone knits at a different gauge and the colours dyed will knit up differently for each person. ’Pooling’ and ‘flashing’ of colours in a sock is part of the roller-coaster ride of knitting with hand-dyed yarns! We have to say that we don’t consider this to be a fault in our yarns. If you really dislike this as a design feature of your socks, then we suggest knitting from two balls of yarn. Simply split your skein into two 50g balls, and knit alternate rows from each ball. This can alleviate the tendency of colours to stack on top of each other and can produce a less defined pattern.
Returns and Refunds Policy
We want you to be completely happy with your yarn and knitting accessories! If you find that despite taking into consideration all the above, you are still not happy with your purchase, please email us with the nature of the problem, and we will contact you to try and get things happy again!
All our yarn is skeined and checked by hand at Laughing Yaffle. Although we try hard to banish the bad skeins from our stock, we can’t check each and every one! So it is that sometimes errors slip through, such as an under-plyed yarn, or a skein with a ridiculous number of knots in it. Please let us know about this and we can arrange a replacement skein for you – we don’t want you to be disappointed with any yarn you buy from Laughing Yaffle!
Within EU law, customers have the right to change their minds within 7 days following their receiving the item. If you feel you need to return an item, it must be in its original, saleable condition, along with proof of purchase, and unless the item is defective or faulty, you are then responsible for all the postage and packing charges incurred in returning the item to us. We recommend that when you return an item, you send it by recorded delivery. We check all our returns and if we decide the item isn’t faulty, we reserve the right to refuse a refund.
Please send your returns to:
Laughing Yaffle, 13 Valley View, Clutton, Bristol, BS39 5SN United Kingdom
Right, that's the end of the boring legal stuff, now take me back to the yarn!